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Terms & Conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.
They govern the relationship between you and POPSM (Locus
Telecommunications, Inc.) and explain our respective legal rights
concerning all aspects of our relationship, including without limitation:
• Rates and
charges
• Availability of the service
and features
• Replenishment and expiration
of balances
• Privacy and confidentiality
• Your rights related to
Customer Proprietary Network Information
• Modifications to the agreement
• Limitations of liability
and warranty
• Resolution of past or future
disputes by mandatory binding arbitration instead of
court trials and class actions.
IF YOU USE THE SERVICE OR THE WIRELESS DEVICE,
YOU CONSENT TO THE TERMS AND CONDITIONS SET FORTH IN THIS AGREEMENT.
IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, DO NOT USE
THE SERVICE OR PHONE AND NOTIFY US IMMEDIATELY TO CANCEL SERVICE.
This is an agreement ("Agreement") for wireless radio
telecommunications services and related services and/or features
("Service") between you and the entity licensed by the
Federal Communications Commission to provide Service in the area
associated with your assigned telephone, data and/or messaging
number(s) ("Number") that is doing business as POPSM ("us" or "we"). The term "Device" means
wireless receiving and transmitting equipment that we have authorized
to be programmed with the Number.
I. SERVICE
a. Availability/Interruption. Service is normally
available to your Device when it is within the operating range
of our system, and may be available outside of that area in
other participating carrier service areas. Service is subject
to transmission limitation or interruption caused by weather,
terrain, obstructions such as trees or buildings, and other
conditions. Service may be limited in some areas where coverage
is not available or may be temporarily limited or interrupted
due to system capacity limitations and system repairs or modifications
or to combat potential fraud. GSM wireless features require
a compatible GSM 850/1900 dual, tri, or quad band phone, are
only available in the GSM features area, and may require local
telephone company support and message sender access to computer
and modem. Not all features or Service offerings are available.
b. Use of Service/Device/Number. Reproduction,
retransmission, dissemination or resale of Service is prohibited
without prior written contractual arrangements from Locus Telecommunications,
Inc. and any required regulatory approvals. You are responsible
for ensuring that your Device is compatible with our Service
and meets federal standards. You are responsible for the purchase
and maintenance of any additional hardware, software and/or
Internet access from your PC required to use the Service. You
consent to receiving advertising, alerts and other broadcast
messages from Locus Telecommunications, Inc. or our authorized
agents. You have no ownership rights to the Number, any IP
address, any e-mail address or any other identifier provisioned
by us, our agents or the manufacturer of your Device to be
used with the Service, and you agree we may change any such
Number, IP address, e-mail address or any other identifier
at any time with or without prior notice to you. Any Device
purchased through our program has been manufactured to operate
exclusively with Service provided by us. The Device cannot
be activated with any other wireless carrier. By using Service,
you agree to abide by the terms and conditions of any applicable
software license.
c. Unauthorized
Usage. You agree not to use
the Device or Service for any unlawful, unauthorized or abusive
purpose or in any way that damages our property or others' property,
or interferes with, harms or disrupts our system or other operators'
systems or other users. You will comply with all laws while using
the Service and you will not transmit any communication or data
that would violate any laws, court order, or regulation, or would
likely be offensive to the recipient. You are responsible for
all content you transmit using the Service. You may not install
any amplifiers, enhancers, repeaters or other devices that modify,
disrupt or interfere in any way with the radio frequency licensed
to us to provide Service. If your Device, user name or password
is stolen or Service is fraudulently used, you must immediately
notify us and provide us with such documentation and information
as we may request (including affidavits and police reports).
Until you notify us, you will remain responsible for all charges.
We have the right to interrupt or restrict Service to your Number,
without notice to you, if we suspect fraudulent, illegal, or
abusive activity. You agree to cooperate with us in any fraud
investigation and to use any fraud prevention measures we prescribe.
Failure to provide reasonable cooperation may result in your
liability for all fraudulent usage.
d. Release of Information. You consent to our
release of information about you when we believe release is appropriate
to comply with the law (e.g. a lawful subpoena, E911 information);
to enforce or apply our customer agreements; to initiate, render,
bill and collect for Services; to protect our rights or property;
to protect users of those Services and other carriers from fraudulent,
abusive, or unlawful use of, or subscription to, such Services;
or if we reasonably believe that an emergency involving immediate
danger of death or serious physical injury to any person requires
disclosure of communications or justifies disclosure of records
without delay. You are deemed to have reviewed and consented
to our Privacy Policy posted on our website at www.CallPlusPOP.com.
e. Your
Rights to End This Agreement. You may
terminate your Service at any time by notifying us of your intention
to terminate Service. There is no penalty or termination fee;
however, it may take up to 30 days to process the termination
request and the balance remaining in your account is forfeited
upon termination of Service. Your Service will resume and the
termination request will be cancelled if you use your Service
prior to our processing your termination notification.
II. CHARGES/PAYMENTS/DEFAULT
a. Generally. You are responsible for paying
all charges, including but not limited to: airtime, access,
features, voice mail access, voice mail delivery, data usage,
text messages, downloadable content, alerts, roaming, long
distance, directory and operator assistance charges, the price
of Devices and accessories, charges for other goods and services
and shipping/handling fees. You will be billed at domestic
airtime or roaming rates (please refer to rate card) for 800,
866, 877, 888, and other "toll free" calls. Applicable
international charges will always be billed for direct dial
calls placed from your wireless phone. A long distance provider
chosen by Locus Telecommunications, Inc. will provide your long
distance. For all calls, the length of the call will be measured
during the time that you are connected to our system, which is
approximately from the time you press "Send" or
other key to begin a call until approximately the time you
press "End," or other key to terminate the call.
Airtime usage on each call is deducted in full minute increments,
with partial minutes of use rounded up to the next full minute.
For calls placed in the United States, you will not be charged
for busy or unconnected calls if you press "End" or "No" within
30 seconds. Unanswered calls lasting 30 seconds or more will
be charged standard airtime and rounded up to the nearest minute.
Call waiting, 3-way calling, call forwarding, voicemail will
incur applicable airtime or roaming and wireless long distance
charges. Please note you may be charged a higher rate for calls
made off-network. You will be charged for any check or electronic
bank draft returned for non-payment. Please refer to your rate
card for details.
b. Account
Balance. All charges incurred will
be deducted automatically from your account. Any amounts loaded
into your account are not transferable or refundable. You should
take reasonable efforts to safeguard your Phone and replenishment
airtime cards. No refunds or other compensations will be given
for returned, expired, lost, damaged, or stolen cards. Amounts
deposited to your account expire after 15 or 30 days depending
on card denomination. However, if additional amounts are placed
into your account before the current account balance expires,
the existing balance will be carried over to the new expiration
date. If new amounts are not added to your account prior to
the expiration date any remaining amounts will be forfeited.
Your account will be canceled if there is no usage (billable
or non-billable) or if the balance remains as $0 for 30 consecutive
days or more and you may be required to pay a fee to resume
service. Credit card replenishment is available; limitations
apply. In some instances you may be able to complete a call
when the billing functionality is interrupted. When this occurs
you will not receive correct balance information. All calls,
however, will be deducted from your account and the balance
updated when the billing functionality is operable. You are
responsible for all data usage sent through our network and
associated with the Device, regardless of whether the Device
actually receives the information.
c. Use
of Service/Rates. Your Service rates
and other charges and conditions for each Number or Phone are
described in the replenishment card packaging, at our website
at www.CallPlusPOP.com,
and in the "Sales
Information" (the user guide and other printed materials
provided by us either in the Starter Kit you received when submitting
your Device for use with the Service or in the packaging of the
Device you purchased to be used with the Service) you received,
each of which is a part of this Agreement. The Unlimited Nights
program is valid for non-commercial use only by consumers using
the service in a typical calling pattern. If you do not meet
the minimum billable usage requirement of $1 per day, or if fraud
or abuse is suspected, Locus reserves the right to review call
information and to take action including but not limited to changing
you to an appropriate rate plan or disconnection of service.
You will be notified of changed rate plans or canceled service
with a phone call, voicemail, text message or direct hot-line
connection to our Customer Care department. This is a limited
time offer ending within (90) days after the effective date of
the Rate Card. Locus reserves the right to extend this promotion
at any time. You can place domestic and international calls from
the U.S. to certain designated international locations. The prepaid
per minute rates are based on the card value purchased. International
rates vary and are subject to change. Call Customer Care (at
the number listed on our website or in your replenishment card
packaging) or visit www.CallPlusPOP.com for
international rates and available countries. You cannot use the
Service to place calls to 500, 700, 855, 900 or 976 numbers;
or to place operator-assisted calls such as third-party-billed,
and collect calls. Rates for calls to directory
assistance are $3.00 per call plus airtime or roaming charges.
You will be billed at domestic rates for 800, 888, 877, and 866
number calls. You are responsible for all taxes and surcharges
associated with your use of the Service. Other than calls to
911, you can only make and receive calls when your account has
a positive balance. Special dialing patterns may be required
when making roaming calls. Some locations require a credit card
to complete a call; these rates will be higher. When in these
areas, you will not be able to receive calls. Prepaid wireless
service is not available for purchase or use in all areas. When
using Call Waiting or Three-Way Calling, you will incur two simultaneous
airtime charges and if you disconnect from a conference call
while the other two parties remain connected, you will continue
to incur airtime charges for all calls.
d. Default/Termination. If you breach any representation
to us or fail to perform any of the promises you made in the
Agreement, you will be in default and we may, without notice
to you, suspend Service and/or terminate this Agreement, in addition
to all other remedies available to us.
e. Account
Information. Any person able to provide
your Number and personal identification number is authorized
by you to make changes to your account. You consent to disclosure
of any information about you to any person as permitted by law
if any Device programmed with your Number calls an emergency
service number such as 911 or, if we reasonably believe that
an emergency involving immediate danger of death or serious physical
injury to any person requires disclosure of communications or
justifies disclosure of records without delay
f. CPNI
Consent. Under federal law, you have
a right, and we have a duty, to protect the confidentiality of
information about the amount, type, and destination of your wireless
service usage (CPNI). You consent to us sharing your CPNI with
Locus Telecommunications, Inc., its affiliates and its contractors,
to develop or bring to your attention any products and services.
This consent survives the termination of your Service and is
valid until you remove it. To remove this consent at any time,
notify us in writing at Locus Telecommunications, Inc. Attn:
CPNI, P.O. Box 376 Fort Lee, NJ 07024, providing your name, home
address, home telephone including area code, and personal identification
number. Removing consent will not affect your current Service.
III. CHANGES TO THIS AGREEMENT.
We
may amend the terms of this Agreement upon advance notice to you
in the manner described below or by posting notices of changes
on our website or by printing notice of such changes in the replenishment
card packaging.
IV. LIMITATIONS.
The
parties intend that the limitations on liability, warranty and
damage awards provided for in this Agreement will apply to the
fullest extent allowed by law. Some jurisdictions do not allow
the exclusion of certain warranties or the waiver, limitation or
exclusion of liability for punitive, incidental or consequential
damages, or for intentional or willful conduct in some circumstances.
To the extent that applicable law does not permit any of these
limitations, they will not apply to you.
a. Limitation of Liability. WE ARE NOT LIABLE
FOR ACTS OR OMISSIONS OF ANOTHER SERVICE PROVIDER OR ANY THIRD
PARTY PROVIDERS OF SERVICES RELATED TO USE OF THE DEVICE OR SERVICE,
FOR INFORMATION PROVIDED THROUGH YOUR DEVICE, LACK OF PRIVACY
OR SECURITY EXPERIENCED WHEN USING THE DEVICE, EQUIPMENT FAILURE
OR MODIFICATION, OR OTHER CAUSES BEYOND OUR REASONABLE CONTROL,
INCLUDING WITHOUT LIMITATION ANY REPRESENTATIONS THAT THE SERVICES
WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE FROM UNAUTHORIZED
ACCESS (INCLUDING THIRD PARTY HACKERS OR DENIAL OF SERVICE ATTACKS).
WE ARE NOT LIABLE FOR SERVICE OUTAGES, NOR FOR SERVICE LIMITATIONS
OR INTERRUPTIONS, AS DESCRIBED IN PARAGRAPH 1.C ABOVE. OUR LIABILITY
AND THE LIABILITY OF ANY UNDERLYING CARRIER FOR ANY FAILURE OR
MISTAKE SHALL IN NO EVENT EXCEED OUR SERVICE CHARGES DURING THE
AFFECTED PERIOD. Locus Telecommunications, Inc., AND ANY UNDERLYING
CARRIER ARE NOT LIABLE FOR ANY INCIDENTAL, PUNITIVE OR CONSEQUENTIAL
DAMAGES SUCH AS LOST PROFITS. YOU AND WE BOTH WAIVE TO THE FULLEST
EXTENT ALLOWED BY LAW, ANY CLAIMS TO RECOVER INCIDENTAL, PUNITIVE
AND CONSEQUENTIAL DAMAGES. WE AND ANY UNDERLYING CARRIER ARE
NOT LIABLE FOR (i) ECONOMIC LOSS OR INJURIES TO PERSONS OR PROPERTY
ARISING FROM USE OF THE SERVICE, THE DEVICE OR ANY EQUIPMENT
USED IN CONNECTION WITH THE DEVICE UNLESS CAUSED BY OUR SOLE
AND GROSS NEGLIGENCE, OR (ii) THE INSTALLATION OR REPAIR OF THE
DEVICE BY ANY PARTIES WHO ARE NOT OUR EMPLOYEES. THIS PARAGRAPH
SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
b. Indemnification. YOU AGREE TO DEFEND, INDEMNIFY,
AND HOLD US, OUR AFFILIATES AND AGENTS AND ANY OTHER SERVICE
PROVIDER, HARMLESS FROM CLAIMS OR DAMAGES RELATING TO THIS AGREEMENT
OR YOUR PROMISES OR STATEMENTS MADE IN IT AND USE OF THE DEVICE
OR SERVICE UNLESS DUE TO OUR SOLE AND GROSS NEGLIGENCE. YOU ALSO
AGREE TO PAY OUR REASONABLE ATTORNEYS' AND EXPERT WITNESS FEES
AND COSTS INCURRED IN ENFORCING THIS AGREEMENT THROUGH APPEAL
EXCEPT AS PROVIDED IN PARAGRAPH 5, BELOW. USE OF YOUR DEVICE
WHILE OPERATING A MOTOR VEHICLE OR IN ANOTHER DISTRACTED OR NEGLIGENT
MANNER MAY BE PROHIBITED, OR RESTRICTED BY LAW IN SOME AREAS.
IT IS YOUR RESPONSIBILITY TO CONFORM TO ALL SUCH LAWS OR REGULATIONS
AND YOU SHALL INDEMNIFY US FROM CLAIMS ARISING FROM ANY SUCH
UNLAWFUL OR NEGLIGENT USE. THIS PARAGRAPH SHALL SURVIVE TERMINATION
OF THIS AGREEMENT.
c. No Warranties. WE MAKE NO EXPRESS WARRANTY
REGARDING THE SERVICE OR THE DEVICE OR ANY SERVICES PROVIDED
BY ANY THIRD PARTIES, AND DISCLAIM ANY IMPLIED WARRANTY, INCLUDING
ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
WE DO NOT AUTHORIZE ANYONE TO MAKE ANY WARRANTY ON OUR BEHALF
AND YOU SHOULD NOT RELY ON ANY SUCH STATEMENT. WE ARE NOT THE
MANUFACTURER OF THE DEVICE AND ANY STATEMENT REGARDING IT SHOULD
NOT BE INTERPRETED AS A WARRANTY. THIS PARAGRAPH SHALL SURVIVE
TERMINATION OF THIS AGREEMENT.
V. RESOLUTION OF DISPUTES
PLEASE READ THIS
SECTION CAREFULLY. IT AFFECTS RIGHTS THAT YOU MAY OTHERWISE HAVE.
IT PROVIDES FOR RESOLUTION OF MOST DISPUTES THROUGH ARBITRATION
INSTEAD OF COURT TRIALS AND CLASS ACTIONS. ARBITRATION IS FINAL
AND BINDING AND SUBJECT TO ONLY VERY LIMITED REVIEW BY A COURT.
THIS ARBITRATION CLAUSE SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
a. Binding Arbitration. It is intended that
this provision be interpreted broadly to encompass all disputes
or claims arising out of our relationship. Any dispute or claim,
including those against any of our subsidiary, parent or affiliate
companies, arising out of or relating to this Agreement, our
Privacy Policy or the Service or any equipment used in connection
with the Service (whether based in contract, tort, statute, fraud,
misrepresentation or any other legal theory) will be resolved
by binding arbitration except that (1) you may take claims to
small claims court if they qualify for hearing by such a court,
or (2) you or we may choose to pursue claims in court if the
claims relate solely to the collection of any debts you owe to
us.
b. Arbitration
Procedures. You must first present
any claim or dispute to us by contacting Customer Care to
allow us an opportunity to resolve the dispute. You may request
arbitration if your claim or dispute has not been resolved within
90 days. The arbitration of any dispute or claim shall be conducted
in accordance with the American Arbitration Association ("AAA")
under the Wireless Industry Arbitration Rules ("WIA Rules"),
as modified by this Agreement. The WIA Rules and information
about arbitration and fees are available upon request from the
AAA online at www.adr.org. You and we agree that this Agreement
evidences a transaction in interstate commerce and this arbitration
provision will be interpreted and enforced in accordance with
the Federal Arbitration Act and federal arbitration law. Unless
you and we agree otherwise, any arbitration will take place in
the county seat for the county in which your billing address
is located. At either party's election, the arbitration shall
be held telephonically. An arbitrator may award any relief or
damages (including injunctive or declaratory relief) that a court
could award, except an arbitrator may not award relief in excess
of or contrary to what this Agreement provides and may not order
relief on a consolidated, class wide or representative basis.
In any arbitration applying the WIA Rules applicable to large/complex
cases, the Arbitrators must also apply the Federal Rules of Evidence,
and the losing party may have the award reviewed in accordance
with the review procedures set forth in the WIA Rules. Judgment
on any arbitration award may be entered in any court having proper
jurisdiction. If any portion of this arbitration clause is determined
by a court to be inapplicable or invalid, then the remainder
shall still be given full force and effect.
c. Costs
of Arbitration. For claims of less
than $1,000, you will be obligated to pay $25 and we will pay
all other administrative costs and fees. For claims over $1,000
but under $75,000, you will be obligated to pay your share of
the arbitration fees, but no more than the equivalent court filing
fee for a court action filed in the jurisdiction where your billing
address is located. For arbitrations in excess of $75,000, all
administrative fees and expenses of arbitration will be divided
equally between you and us. In all arbitrations, each party will
bear the expense of its own counsel, experts, witnesses and preparation
and presentation of evidence at the arbitration.
d. Waiver of Class
Actions. By this Agreement,
both you and we are waiving certain rights to litigate disputes
in court. You and we both agree that any arbitration will be
conducted on an individual basis and not on a consolidated, class
wide or representative basis. If for any reason this arbitration
clause is deemed inapplicable or invalid, or to the extent this
arbitration clause allows for litigation of disputes in court,
you and we both waive, to the fullest extent allowed by law,
any right to pursue any claims on a class or consolidated basis
or in a representative capacity.
e. Limitations
Period. Any arbitration or legal
action with respect to any and all claims or causes of action
related to or arising out of this Agreement must be brought within
two years after the cause of action arises, or within the applicable
statutory period of time, whichever is shorter. This limitations
period does not apply to any given cause of action when the statutory
limitations period for that cause of action cannot be waived,
restricted or otherwise limited by you.
VI. MISCELLANEOUS
a. Privacy. We are not liable for any lack
of privacy, which may be experienced with regard to the Service.
You authorize our monitoring and recording of calls to us concerning
your account or the Service and consent to our use of automatic
dialing equipment to contact you. We have the right to intercept
and disclose any transmission over our facilities in order
to protect our rights or property.
b. Assignment. We may assign all or part of
this Agreement without such assignment being considered a change
to the Agreement, and without notice to you. We are then released
from all liability. You may not assign this Agreement without
our prior written consent.
c. Notices. We may send you notice by mail or
electronic means, in our sole discretion. Notices to you shall
be effective 1) 3 days following the date deposited in the U.S.
Mail or delivered to a nationally recognized courier or delivery
service, postage prepaid and addressed to your address as kept
in our files and/or 2) immediately upon our transmission using
an electronic means such as e-mail or text messaging service.
You are responsible for notifying us of any changes in your mailing
or e-mail address. Written notice to us shall be effective when
directed to our Customer Care Department (at the mailing address
listed on our website) and received by us. Oral and electronic
notices shall be deemed effective on the date reflected in our
records. Your notice must contain specific information adequate
to identify you and your Service.
d. Entire Agreement. These Terms and Conditions,
together with the Sales Information, represent the entire agreement
between you and us, which may only be amended as described in
this Agreement. This Agreement supersedes any inconsistent or
additional representations made to you by any of our representatives,
agents or dealers. If any part of this Agreement is found invalid,
the balance of the Agreement remains enforceable. If, at any
time, we do not enforce any right or remedy available under this
Agreement, that failure is not a waiver of our right to enforce
the right or remedy at a later time. Copied, microfiche, scanned
or other duplicate or electronic images of this Agreement are
admissible for all purposes.
e. Governing
Laws. This Agreement is subject
to applicable federal laws, federal or state tariffs, if any,
and the laws of the state associated with the Number. Where a
state agency or the FCC regulates the terms and conditions of
our Service, the regulations are available for your inspection;
if there is any inconsistency between this Agreement and those
regulations, this Agreement shall be deemed amended as necessary
to conform to such regulations.
f. Capacity. You represent that you are legally
competent to enter into this Agreement, and that you are not
aware of any disability that would prevent you from entering
into this Agreement. |