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Help & FAQ |
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How do I activate
my phone? |
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| Q. How do I activate my phone? | ||
A. If
you already have a Cingular and FCC
approved GSM (Global System for 1. Access our activation
system by calling 1-800-917-5251 |
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| Q. What’s an IMEI and where is it located? | ||
| A. An
IMEI (International Mobile Equipment Identity) is a unique number
given to every mobile phone and is located behind the battery. |
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| Q. What
do I do if the phone does not work after activation and programming
has been completed? |
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| A. Please
visit the Authorized Dealer you purchased your GSM service from or
contact Customer Care at 1-800-917-5251. |
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| Q. What is a SIM Card? | ||
| A. SIM
stands for Subscriber Identity Module. A SIM card is a small
"smart card" for GSM/GPRS mobile phones that contains your personal account profile as well as saves important information (i.e. network information, account services, your mobile phone number, stored telephone numbers, SMS messages and more). The SIM card must be inserted in the handset in order for it to operate. |
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| Q. How do I insert the SIM Card into my phone? | ||
| A. Remove
the battery pack, located under the battery cover on the back of
the phone. With the metal contacts face down, align the notch on the SIM card with the notch on the SIM slot and insert the SIM card. If SIM is inserted correctly, you will not be able to see the metal contacts after inserting the card, because they are facing away from you. Replace the battery pack and battery cover then turn on the phone. If SIM was installed properly, you will be able to begin making calls. |
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| Q. How do I add airtime to my phone, from my handset, for FREE? | ||
A. Dial |
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| Q. I
transferred airtime to my phone, but the minutes are not showing
in my account. What should l do? |
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| A. Contact
Customer Care at 1-800-917-5251 and
provide your mobile number and the PIN and serial number on the airtime card you are attempting to transfer to your account. Note: Only POPSM airtime cards will work on your phone. If you purchased another type of airtime card, return it to where you purchased the card. If your Dealer/Retailer added the card to your phone, please return to the dealer or contact them and explain the situation. |
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| Q. How do I check my account balance from my handset for Free? | ||
A. Simply
dial  and
you’ll receive a message, in your phone’s display, indicating the remaining balance. If you need assistance, please dial  from
your handset (this is a FREE call). |
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| Q. Why
does my wireless handset show I’m Off-Network even though I’m
in the home area? |
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| A. If
your handset is newly activated, ensure that enough time has been
allowed for the system to activate the phone. Check to see that the airtime minutes were loaded on the handset. If the problem persists, dial from
your handset (this is a FREE call) or contact Customer Care from any phone at 1-800-917-5251. Please have your mobile number and IMEI ready. |
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| Q. When will my standard peak and off-peak rates apply? | ||
| A. Weekday
Hours: (Mon. to Sun. 7am - 8:59pm) Night Hours: (Mon. to Sun. 9pm – 6:59am) |
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| Q. Where can I purchase more airtime? | ||
| A. To
buy more airtime visit your nearest POPSM Authorized
Dealer, shop
online or call 1-800-917-5251. If you can’t find a store in your area, dial from
your handset (this is a FREE call)
or contact Customer Care from any phone at 1-800-917-5251 and they’ll help you locate a dealer. |
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| Q. How do I change my mobile number? | ||
| A. Dial from
your handset (this is a FREE call) or contact Customer Care from any phone at 1-800-917-5251 and provide the state and city for which you would like a number. Note: if the phone is currently active, unused airtime minutes can be transferred to the new number. A new SIM card may be needed if you change your mobile number to one outside your service area. |
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| Q. How do I disconnect my mobile phone? | ||
| A. Dial from
your handset (this is a FREE call) or contact Customer Care from any phone at 1-800-917-5251 and provide the mobile number and IMEI that you want disconnected. |
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| Q. How do I change my phone? | ||
| A. You
will need to ensure the new phone is a Cingular and FCC
approved GSM 850/900/1900, dual, tri, or quad-band handset that can be used for activations on POPSM. Take the SIM card from your current phone and insert it in your new phone. You can now use your new phone as you normally would. |
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| Q. How do I set up my voicemail? | ||
| A. 1.
Dial your wireless phone number from your wireless phone or any other touch-tone phone. 2. When you hear the Voicemail system greeting, press  to
interrupt the greeting.3. The system will ask you to enter your personal pass code. (think of an easy to remember pass code and enter it when prompted) 4. The system will prompt you to record your own personal greeting or to select a standard greeting. |
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| Q. How do I reset my voicemail if I’ve forgotten or lost my voicemail pass code? | ||
A. Contact
Customer at 1-800-917-5251 and
provide your mobile number and IMEI, |
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| Q. How do I find out the usage on my phone since the last airtime card was added? | ||
| A. Dial from
your handset (this is a FREE call) and provide the mobile number and IMEI that you want to see the call detail for. |
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| Q. How do I listen to my voice messages? | ||
| A. 1. Dial
your wireless phone number from your wireless phone or any other touch-tone phone. 2. Press  to
interrupt the greeting3. Enter your pass code 4. The system will automatically play the new voice messages Airtime charges apply when using these features from your wireless phone. |
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| Q. How do I use Text Messaging? | ||
| A. Text
Messaging allows you to send or receive short alphanumeric messages (up to 150 characters in length) using your wireless phone. Text Messaging service also includes e-mail and web-based messaging. Your unique e-mail address is your 10-digit wireless number, plus: @cingularme.com For Example: If
your wireless number is (555) 123-4567, your e-mail address is
5551234567@cingularme.com. |
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| Q. How do I activate Call Forwarding? | ||
| A. 1.
Scroll through the menu and select Settings 2. Scroll down and select Call Settings or Call Manager 3. Scroll down and select Forward Calls 4. Select Voice Calls 5. Select Always Forward 6. Select Activate 7. Enter the 10-digit number to forward all calls to and select OK 8. Call Forwarding will remain active until you deactivate the feature. |
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| Q. How do I deactivate Call Forwarding? | ||
| A. 1.
Scroll through the menu and select Settings 2. Scroll down and select Call Settings or Call Manager 3. Scroll down and select Forward Calls 4. Select Voice Calls 5. Select Always Forward 6. Select Cancel 7. Select OK |
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| Q. How do I set up Three-Way Calling? | ||
A. 1.
Dial the number of the third party, including area code, while
the original party is |
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| Q. How do I use Call Waiting? | ||
A. 1.
Press  to
answer the second call2. To alternate between calls, continue to press .Airtime charges apply when using these features from your wireless phone. |
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| Q. What is Caller ID and how do I use it? | ||
| A. Caller
ID shows you the phone number of most incoming calls. If you
don’t want to answer your wireless phone and you have Voicemail, you can let the incoming call roll to your Voicemail box. Caller ID works whenever your phone is on. It even works when Call Waiting alerts you of an incoming call. Per Call Blocking allows you to selectively block the presentation of your wireless phone number. Block your wireless
Phone Number from Appearing: |
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to
activate your phone.
for
dealer or 
Airtime
PIN Number 
for
English.
numero
de PIN 
Phone
Number you are calling and press  |
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Copyright © 2006
Locus Telecommunications, Inc. |