O2(SM) Wireless GSM Help & FAQ

O2SM Wireless

Help & FAQ

How do I activate my phone?
What’s an IMEI and where is it located?
What do I do if the phone does not work after activation and programming
has been completed?
What is a SIM Card?
How do I insert the SIM Card into my phone?
How do I add airtime to my phone, from my handset, for FREE?
I transferred airtime to my phone, but the minutes are not showing in my account.
What should l do?
How do I check my account balance from my handset for FREE?
Why does my wireless handset show I’m Off-Network even though I’m in the home area?
Where can I purchase more airtime?
How do I change my mobile number?
How do I disconnect my mobile phone?
How do I change my phone?
How do I set up my voicemail?
How do I reset my voicemail if I’ve forgotten or lost my voicemail pass code
How do I find out the usage on my phone since the last airtime card was added?
How do I listen to my voice messages?
How do I use Text Messaging?
How do I activate Call Forwarding?
How do I deactivate Call Forwarding?
How do I set up Three-Way Calling?
How do I use Call Waiting?
What is Caller ID and how do I use it?

Q. How do I activate my phone?

A. If you already have a Cingular and FCC approved GSM (Global System for
     Mobile Communications) handset that operates on GSM frequencies 850/900/1900,
     in dual, tri or quad modes you can activate service with GSM service without buying
     a new phone.

    1. Access our activation system by calling 1-800-643-4926
    2. Follow the prompts to select your language of choice (English, Spanish or Korean).
    3. Follow the prompts and select to activate your phone.
    4. Follow the prompts and select for dealer or for non-dealer.
    5. Enter the phone's ActFast SM Number.
    6. Enter the preferred area code and city name and confirm the phone number chosen.

Q. What’s an IMEI and where is it located?

A. An IMEI (International Mobile Equipment Identity) is a unique number given to every
mobile phone and is located behind the battery.

Q. What do I do if the phone does not work after activation and programming has
been completed?

A. Please visit the Authorized Dealer you purchased your GSM service from or contact
Customer Care at 1-800-643-4926.

Q. What is a SIM Card?

A. SIM stands for Subscriber Identity Module. A SIM card is a small "smart card" for
     GSM/GPRS mobile phones that contains your personal account profile as well as
     saves important information (i.e. network information, account services, your mobile
     phone number, stored telephone numbers, SMS messages and more). The SIM card
     must be inserted in the handset in order for it to operate.

Q. How do I insert the SIM Card into my phone?

A. Remove the battery pack, located under the battery cover on the back of the phone.
     With the metal contacts facedown, align the notch on the SIM card with the notch on
     the SIM slot and insert the SIM card. If SIM is inserted correctly, you will not be able to
     see the metal contacts after inserting the card, because they are facing away from you.
     Replace the battery pack and battery cover then turn on the phone. If SIM was installed
     properly, you will be able to begin making calls.

Q. How do I add airtime to my phone, from my handset, for FREE?

A. Dial

Airtime PIN Number

for English.
Marque numero de PIN

para Español.

    Upon properly adding the airtime you will receive a confirmation message that will
    display your new balance.

    If you need assistance adding airtime, dial

from your handset
(this is a FREE call).

Q. I transferred airtime to my phone, but the minutes are not showing in my account.
What should l do?

A. Contact Customer Care at 1-800-643-4926 and provide your mobile number and
the PIN and serial number on the airtime card you are attempting to transfer to your
account.

     Note: Only O2SM Wireless GSM airtime cards will work on your phone. If you
     purchased another type of airtime card, return it to where you purchased the card.
     If your Dealer/Retailer added the card to your phone, please return to the dealer
     or contact them and explain the situation.

Q. How do I check my account balance from my handset for Free?

A. Simply dial

and you’ll receive a message, in your phone’s
display, indicating the remaining balance. If you need assistance, please dial

from your handset (this is a FREE call).

Q. Why does my wireless handset show I’m Off-Network even though I’m in the
home area?

A. If your handset is newly activated, ensure that enough time has been allowed for the
system to activate the phone. Check to see that the airtime minutes were loaded on
the handset. If the problem persists, dial

from your handset (this is
a FREE call) or contact Customer Care from any phone at 1-800-643-4926.
Please have your mobile number and IMEI ready.

Q. Where can I purchase more airtime?

A. To buy more airtime visit your nearest O2SM Wireless GSM Authorized Dealer,
shop online or call 1-800-643-4926. If you can’t find a store in your area, dial

from your handset (this is a FREE call) or contact Customer Care
from any phone at 1-800-643-4926 and they’ll help you locate a dealer.

Q. How do I change my mobile number?

A. Dial

from your handset (this is a FREE call) or contact Customer Care
     from any phone at 1-800-643-4926 and provide the state and city for which you would
     like a number.

     Note: if the phone is currently active, unused airtime minutes can be transferred
     to the new number. A new SIM card may be needed if you change your mobile
     number to one outside your service area.

Q. How do I disconnect my mobile phone?

A. Dial

from your handset (this is a FREE call) or contact Customer Care
from any phone at 1-800-643-4926 and provide the mobile number and IMEI that you
want disconnected.

Q. How do I change my phone?

A. You will need to ensure the new phone is a Cingular and FCC approved GSM
     850/900/1900, dual, tri, or quad-band handset that can be used for activations on
     O2SM Wireless GSM. Take the SIM card from your current phone and insert it in
     your new phone. You can now use your new phone as you normally would.

Q. How do I set up my voicemail?

A. 1. Dial your wireless phone number from your wireless phone or any other
touch-tone phone.
2. When you hear the Voicemail system greeting, press

to interrupt the greeting.
     3. The system will ask you to enter your personal pass code.
         (think of an easy to remember pass code and enter it when prompted)
     4. The system will prompt you to record your own personal greeting or to select a
         standard greeting.

Q. How do I reset my voicemail if I’ve forgotten or lost my voicemail pass code?

A. Contact Customer at 1-800-643-4926 and provide your mobile number and IMEI,
which will be required for the voicemail to be reset. Once reset, all previously stored
messages will be deleted.

Q. How do I find out the usage on my phone since the last airtime card was added?

A. Dial

from your handset (this is a FREE call) and provide the mobile
number and IMEI that you want to see the call detail for.

Q. How do I listen to my voice messages?

A. 1. Dial your wireless phone number from your wireless phone or any other
touch-tone phone.
2. Press

to interrupt the greeting
     3. Enter your pass code
     4. The system will automatically play the new voice messages

         Airtime charges apply when using these features from your wireless phone.

Q. How do I use Text Messaging?

A. Text Messaging allows you to send or receive short alphanumeric messages
(up to 150 characters in length) using your wireless phone. Text Messaging service
also includes e-mail and web-based messaging.

Your unique e-mail address is your 10-digit wireless number, plus: @cingularme.com

     For Example: If your wireless number is (555) 123-4567, your e-mail address is      5551234567@cingularme.com.

     The first text message you send or receive each day (12am – 11:59pm local time) will be billed at the standard
     rate (10¢). Every text message sent or received thereafter (up until 11:59pm local time that same day) will be
     billed at the discounted rate (5¢). For instructions on receiving and sending text messages or to check to see
     if your phone has 2-way text messaging capability, please refer to your phone manual or see your dealer.

Q. How do I activate Call Forwarding?

A. 1. Scroll through the menu and select Settings
     2. Scroll down and select Call Settings or Call Manager
     3. Scroll down and select Forward Calls
     4. Select Voice Calls
     5. Select Always Forward
     6. Select Activate
     7. Enter the 10-digit number to forward all calls to and select OK
     8. Call Forwarding will remain active until you deactivate the feature.

Q. How do I deactivate Call Forwarding?

Q. How do I set up Three-Way Calling?

A. 1. Dial the number of the third party, including area code, while the original party is
         on the phone.
     2. Press , which dials the third party and puts your original call on hold.
     3. To establish the three-way call, press again either before or after the third
         party answers.
     4. If the third party is busy or does not answer, press once to disconnect the
         third party.
     5. To disconnect from the third party in a three-way call, press once
     6. To disconnect from the original party in the three-way call, the original party
          must hang up.

          Airtime charges apply when using these features from your wireless phone.

Q. How do I use Call Waiting?

A. 1. Press

to answer the second call
2. To alternate between calls, continue to press

.

Airtime charges apply when using these features from your wireless phone.

Q. What is Caller ID and how do I use it?

A. Caller ID shows you the phone number of most incoming calls. If you don’t want to
     answer your wireless phone and you have Voicemail, you can let the incoming call
     roll to your Voicemail box. Caller ID works whenever your phone is on. It even works
     when Call Waiting alerts you of an incoming call. Per Call Blocking allows you to
     selectively block the presentation of your wireless phone number.

    Block your wireless Phone Number from Appearing:
     1. Enter Phone Number you are calling and press .
     2. Your number will show up as “anonymous” on the receiver’s Caller ID