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Terms
& Conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.
They govern the relationship between you and Locus® PlatinumSM (Locus
Telecommunications, Inc.) and explain our respective legal rights
concerning all aspects of our relationship, including without limitation:
• Rates
and charges
• Availability of the
service and features
• Replenishment and
expiration of balances
• Privacy and confidentiality
• Your rights related
to Customer Proprietary Network Information
• Modifications to the
agreement
• Limitations of liability
and warranty
• Resolution of past
or future disputes by mandatory binding arbitration
instead of court trials and class actions.
IF YOU USE THE SERVICE OR THE WIRELESS DEVICE, YOU CONSENT TO
THE TERMS AND CONDITIONS SET FORTH IN THIS AGREEMENT. IF YOU
DO NOT AGREE WITH THESE TERMS AND CONDITIONS, DO NOT USE THE
SERVICE OR PHONE AND NOTIFY US IMMEDIATELY TO CANCEL SERVICE.
I. SERVICE
a. Availability/Interruption. Service is normally
available to your Device when it is within the operating range
of our system, and may be available outside of that area in
other participating carrier service areas. Service is subject
to transmission limitation or interruption caused by weather,
terrain, obstructions such as trees or buildings, and other
conditions. Service may be limited in some areas where coverage
is not available or may be temporarily limited or interrupted
due to system capacity limitations and system repairs or modifications
or to combat potential fraud. Digital PCS features require
a compatible digital multi-network phone, are only available
in the Digital PCS features area, and may require local telephone
company support and message sender access to computer and modem.
Not all features or Service offerings are available.
b. Use of
Service/Device/Number. Reproduction,
retransmission, dissemination or resale of Service is prohibited
without prior written contractual arrangements with us and
any required regulatory approvals. You are responsible for
the purchase and maintenance of any additional hardware, software
and/or Internet access from your PC required to use the Service.
You consent to receiving advertising, alerts and other broadcast
messages from us or our authorized agents. You have no ownership
rights to the Number, any IP address, any e-mail address or
any other identifier provisioned by us, our agents or the manufacturer
of your Device to be used with the Service, and you agree we
may change any such Number, IP address, e-mail address or any
other identifier at any time with or without prior notice to
you. By using Service, you agree to abide by the terms and
conditions of any applicable software license.
c. Use
of Premium SMS and Mobile Content. Locus
Telecommunications, Locus® PlatinumSM and
its underlying carrier, may provide you with access to a mobile
content delivery service (each, a "Service"), together
with a third-party content provider. This access will allow you
to download to your compatible mobile phone various third-party
mobile entertainment content, such as ringtones, wallpapers,
games, graphics, data, news, etc. (collectively, the "Content")
via the Internet, SMS, MMS, WAP, BREW and other means of mobile
content delivery through the use of Premium SMS messaging or
other mobile technologies. A surcharge of 50¢ will be assessed
for Premium SMS messaging. This surcharge is in addition to and
independent from any charges assessed by the third-party content
provider. This surcharge, plus all other charges assessed by
the mobile content provider, will be incurred when you
consent to download the third party content provider’s
Content. By using these Content services you warrant and represent
that (i) you have read and understood this Agreement and agree
to be bound by its terms and conditions; (ii) you are at least
21 years of age; (iii) you are the owner of the Device whose
phone number you are using, or if you do not own the Device you
have explicit permission from the owner of the Device to use
the Device and to enter the phone number for such Device; and
(iv) you are a resident of the U.S. Please note, given the aforementioned
herein, that the downloading of mobile Content and use of Premium
SMS messaging is up to the discretion of the owner of the phone
and whomever the owner gives permission to utilize these services.
You agree to hold Locus Telecommunications, Locus® PlatinumSM and
its underlying carrier harmless for any and all Content that
is downloaded to your phone. If you do not agree (or cannot comply)
with the terms and conditions of this Agreement, Locus Telecommunications
/ Locus® PlatinumSM Privacy
Policy and any applicable Rules, you are not authorized to access
or use any services or products, register for or use any Service
provided by Locus Telecommunications, Locus® PlatinumSM and
its underlying carrier, and your sole remedy is to immediately
stop accessing and using any service or product provided by Locus
Telecommunications, Locus® PlatinumSM,
and its underlying carrier.
d. Unauthorized
Usage. You agree
not to use the Device or Service for any unlawful,
unauthorized or abusive purpose or in any way that
damages our property or others' property, or interferes
with, harms or disrupts our system or other operators'
systems or other users. You will comply with all laws while using
the Service and you will not transmit any communication or data
that would violate any laws, court order, or regulation, or would
likely be offensive to the recipient. You are responsible for
all content you transmit using the Service. You may not install
any amplifiers, enhancers, repeaters or other devices that modify,
disrupt or interfere in any way with the radio frequency licensed
to us to provide Service. If your Device, user name or password
is stolen or Service is fraudulently used, you must immediately
notify us and provide us with such documentation and information
as we may request (including affidavits and police reports).
Until you notify us, you will remain responsible for all charges.
We have the right to interrupt or restrict Service to your Number,
without notice to you, if we suspect fraudulent, illegal, or
abusive activity. You agree to cooperate with us in any fraud
investigation and to use any fraud prevention measures we prescribe.
Failure to provide reasonable cooperation may result in your
liability for all fraudulent usage.
e. Release
of Information. You
consent to our release of information about you
when we believe release is appropriate to comply
with the law (e.g. a lawful subpoena, E911 information);
to enforce or apply our customer agreements; to initiate, render,
bill and collect for Services; to protect our rights or property;
to protect users of those Services and other carriers from fraudulent,
abusive, or unlawful use of, or subscription to, such Services;
or if we reasonably believe that an emergency involving immediate
danger of death or serious physical injury to any person requires
disclosure of communications or justifies disclosure of records
without delay. You are deemed to have reviewed and consented
to our Privacy Policy posted on our website at www.LocusPlatinum.com.
f. Your
Rights to End This Agreement. You may terminate your Service at any time by notifying
us of your intention to terminate Service. There
is no penalty or termination fee; however, it may
take up to 30 days to process the termination request
and the balance remaining in your account is forfeited
upon termination of Service. Your Service will resume and the
termination request will be cancelled if you use your Service
prior to our processing your termination notification.
g. Number
Portability. You may
be able to take your current wireless phone number
to another service provider. This is called "porting" and
will also terminate our service to you for that
number. If you request your new service provider
to port a number from us, and we receive your request
from that new service provider, we'll treat the request as notice
from you to terminate our service for that number upon successful
completion of porting. After the porting is completed, you won't
be able to use our service for that number even if you have unused
airtime on that account, and you won't be entitled to a refund
for any unused airtime. If you're porting a phone number to us
from another company, we may not be able to provide some services,
such as 911 location services, immediately.
II. CHARGES/PAYMENTS/DEFAULT
a. Generally. You are responsible for paying all
charges, including but not limited to: airtime, access, features,
voice mail access, voice mail delivery, data usage, text messages,
downloadable, alerts, roaming, long distance, directory and operator
assistance charges, the price of Devices and accessories, charges
for other goods and services and shipping/handling fees. You will
be billed at domestic airtime or roaming rates for 800, 866, 877,
888, and other "toll free" calls. Applicable international
wireless long distance charges, if applicable, will be charged
for calls placed from your wireless phone. For all incoming Service,
the length of the call will be measured during the time that you
are connected to our system, which is approximately from the time
you press "Send" or other key to answer a call until
approximately the time you press "End" or other keys
to terminate the call. For all outgoing Service, the length of
the call will be measured from when you are released by the automated
balance notification system until approximately the time you press "END" or
other key to terminate the call. Airtime usage on each call is
deducted in full minute increments, with partial minutes of use
rounded up to the next full minute. For calls placed in the United
States, you will not be charged for busy or unconnected calls if
you press "End" or "No" within a reasonable
time. Call waiting, 3-way calling, call forwarding, voicemail will
incur applicable airtime or roaming and wireless long distance
charges.
b. Account Balance. All charges incurred will
be deducted automatically from your account. Any amounts loaded
into your account are not transferable or refundable. You should
take reasonable efforts to safeguard your Phone and replenishment
airtime cards. No refunds or other compensations will be given
for returned, expired, lost, damaged, or stolen cards. Airtime
expiration varies by card denomination. If additional amounts
are placed into your account before the current account balance
expires, the existing balance will be carried over to the new
expiration date. If new amounts are not added to your account
prior to the expiration date any remaining amounts will be forfeited.
If your account balance remains zero for 30 days you may lose
your Number. In some instances you may be able to complete a
call when the billing functionality is interrupted. When this
occurs you will not receive correct balance information. All
calls, however, will be deducted from your account and the balance
updated when the billing functionality is operable. You are responsible
for all data usage sent through our network and associated with
the Device, regardless of whether the Device actually receives
the information. In some cases our network will re-send certain
packets to ensure complete delivery. In these cases you will
be responsible for paying for the re-sent packets.
c. Use of Service/Rates. Your
Service rates and other charges and conditions
for each Number or Phone are described in the Rate
Card or at our website at www.LocusPlatinum.com.
You can place domestic and international calls from the U.S.
to certain designated international locations. Weekday and night & weekend
rates may vary. Night & weekend hours are 9:00 p.m. – 6:59
a.m. Monday - Friday, and all day Saturday and Sunday. Per-minute
rates include roaming in all Locus® PlatinumSM network
cities and domestic long distance charges. Off network roaming
calls and direct dialed international calls will incur additional
per minute charges on top of the standard airtime rates. For
off-network roaming and direct dial international rates, please
see store, contact service provider or visit www.LocusPlatinum.com for more details. All rate change notices will be provided either
through dealer, rate card or www.LocusPlatinum.com. The prepaid
per minute rates are based on the card value purchased. International
rates vary and are subject to change. Call Customer Service (at
the number listed on our website or in your replenishment card
packaging) or visit www.LocusPlatinum.com for international rates
and available countries. You cannot use the Service to place
calls to 500, 700, 855, 900 or 976 numbers; or to place operator-assisted
calls such as third-party-billed, and collect calls. Rates for
calls to directory assistance are $1.25 per call plus airtime
or roaming charges. You will be billed at domestic rates for
800, 888, 877, and 866 number calls. You are responsible for
all taxes and surcharges associated with your use of the Service.
Other than calls to 911, you can only make and receive calls
when your account has a positive balance. Special dialing patterns
may be required when making roaming calls. There may be surcharge
for incoming calls made from pay phones. Prepaid wireless service
is not available for purchase in all areas. Voicemail setup,
deposits and retrievals are billed at a regular airtime rates
and will deplete balance. If a caller reaches or leaves a message
on your Voicemail, it will deplete your minutes even if your
Voicemail box has not been activated. A Domestic text message
will be charged at 10¢ to receive
or send. International text messages will be charged at 20¢ to
send and 10¢ to receive. Please note that a 2-way text capable
phone is required to send and receive text messages. When using
Call Waiting or Three-Way Calling, you will incur two simultaneous
airtime charges and if you disconnect from a conference call
while the other two parties remain connected, you will continue
to incur airtime charges for all calls.
d. Default/Termination. If you breach any representation
to us or fail to perform any of the promises you made in the
Agreement, you will be in default and we may, without notice
to you, suspend Service and/or terminate this Agreement, in addition
to all other remedies available to us.
e. Account
Information. Any person able to provide
your Number and personal identification number is authorized
by you to make changes to your account. You consent to disclosure
of any information about you to any person as permitted by law
if any Device programmed with your Number calls an emergency
service number such as 911 or, if we reasonably believe that
an emergency involving immediate danger of death or serious physical
injury to any person requires disclosure of communications or
justifies disclosure of records without delay
f. CPNI
Consent. Under federal law, you have
a right, and we have a duty, to protect the confidentiality of
information about the amount, type, and destination of your wireless
service usage (CPNI). You consent to us sharing your CPNI with
Locus Telecommunications, Inc., its affiliates and its contractors,
to develop or bring to your attention any products and services.
This consent survives the termination of your Service and is
valid until you remove it. To remove this consent at any time,
notify us in writing at Locus Telecommunications, Inc. Att: CPNI,
P.O. Box 376 Fort Lee, NJ 07024, providing your name, home address,
home telephone including area code, and personal identification
number. Removing consent will not affect your current Service.
III. CHANGES TO THIS AGREEMENT.
We may amend the terms of this Agreement, including rate changes,
upon advance notice to you either through dealer, replenishment
package or www.LocusPlatinum.com.
IV. LIMITATIONS. The parties intend
that the limitations on liability, warranty and damage awards
provided for in this Agreement will apply to the fullest extent
allowed by law. Some jurisdictions do not allow the exclusion
of certain warranties or the waiver, limitation or exclusion
of liability for punitive, incidental or consequential damages,
or for intentional or willful conduct in some circumstances.
To the extent that any of these limitations are not permitted
by applicable law, they will not apply to you.
a. Limitation of
Liability. WE ARE NOT LIABLE
FOR ACTS OR OMISSIONS OF ANOTHER SERVICE PROVIDER OR ANY THIRD
PARTY PROVIDERS OF SERVICES RELATED TO USE OF THE DEVICE OR SERVICE,
FOR INFORMATION PROVIDED THROUGH YOUR DEVICE, LACK OF PRIVACY
OR SECURITY EXPERIENCED WHEN USING THE DEVICE, EQUIPMENT FAILURE
OR MODIFICATION, OR OTHER CAUSES BEYOND OUR REASONABLE CONTROL,
INCLUDING WITHOUT LIMITATION ANY REPRESENTATIONS THAT THE SERVICES
WILL BE ERROR-FREE, UNINTERRUPTED, OR FREE FROM UNAUTHORIZED
ACCESS (INCLUDING THIRD PARTY HACKERS OR DENIAL OF SERVICE ATTACKS).
WE ARE NOT LIABLE FOR SERVICE OUTAGES NOR FOR SERVICE LIMITATIONS
OR INTERRUPTIONS, AS DESCRIBED IN PARAGRAPH 1.C ABOVE. OUR LIABILITY
AND THE LIABILITY OF ANY UNDERLYING CARRIER FOR ANY FAILURE OR
MISTAKE SHALL IN NO EVENT EXCEED OUR SERVICE CHARGES DURING THE
AFFECTED PERIOD. WE AND ANY UNDERLYING CARRIER ARE NOT LIABLE
FOR ANY INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES SUCH AS
LOST PROFITS. YOU AND WE BOTH WAIVE TO THE FULLEST EXTENT ALLOWED
BY LAW, ANY CLAIMS TO RECOVER INCIDENTAL, PUNITIVE AND CONSEQUENTIAL
DAMAGES. WE AND ANY UNDERLYING CARRIER ARE NOT LIABLE FOR (i)
ECONOMIC LOSS OR INJURIES TO PERSONS OR PROPERTY ARISING FROM
USE OF THE SERVICE, THE DEVICE OR ANY EQUIPMENT USED IN CONNECTION
WITH THE DEVICE UNLESS CAUSED BY OUR SOLE AND GROSS NEGLIGENCE,
OR (ii) THE INSTALLATION OR REPAIR OF THE DEVICE BY ANY PARTIES
WHO ARE NOT OUR EMPLOYEES. THIS PARAGRAPH SHALL SURVIVE TERMINATION
OF THIS AGREEMENT.
b. Indemnification. YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD US,
OUR AFFILIATES AND AGENTS AND ANY OTHER SERVICE PROVIDER, HARMLESS
FROM CLAIMS OR DAMAGES RELATING TO THIS AGREEMENT OR YOUR PROMISES
OR STATEMENTS MADE IN IT AND USE OF THE DEVICE OR SERVICE UNLESS
DUE TO OUR SOLE AND GROSS NEGLIGENCE. YOU ALSO AGREE TO PAY OUR
REASONABLE ATTORNEYS' AND EXPERT WITNESS FEES AND COSTS INCURRED
IN ENFORCING THIS AGREEMENT THROUGH APPEAL EXCEPT AS PROVIDED IN
PARAGRAPH 5, BELOW. USE OF YOUR DEVICE WHILE OPERATING A MOTOR
VEHICLE OR IN ANOTHER DISTRACTED OR NEGLIGENT MANNER MAY BE PROHIBITED
OR RESTRICTED BY LAW IN SOME AREAS. IT IS YOUR RESPONSIBILITY TO
CONFORM TO ALL SUCH LAWS OR REGULATIONS AND YOU SHALL INDEMNIFY
US FROM CLAIMS ARISING FROM ANY SUCH UNLAWFUL OR NEGLIGENT USE.
THIS PARAGRAPH SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
c. No Warranties. WE MAKE NO EXPRESS WARRANTY REGARDING THE SERVICE
OR THE DEVICE OR ANY SERVICES PROVIDED BY ANY THIRD PARTIES, AND
DISCLAIM ANY IMPLIED WARRANTY, INCLUDING ANY WARRANTY OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT AUTHORIZE ANYONE
TO MAKE ANY WARRANTY ON OUR BEHALF AND YOU SHOULD NOT RELY ON ANY
SUCH STATEMENT. WE ARE NOT THE MANUFACTURER OF THE DEVICE AND ANY
STATEMENT REGARDING IT SHOULD NOT BE INTERPRETED AS A WARRANTY.
THIS PARAGRAPH SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
V. RESOLUTION OF DISPUTES. PLEASE READ THIS SECTION CAREFULLY.
IT AFFECTS RIGHTS THAT YOU MAY OTHERWISE HAVE. IT PROVIDES FOR
RESOLUTION OF MOST DISPUTES THROUGH ARBITRATION INSTEAD OF COURT
TRIALS AND CLASS ACTIONS. ARBITRATION IS FINAL AND BINDING AND
SUBJECT TO ONLY VERY LIMITED REVIEW BY A COURT. THIS ARBITRATION
CLAUSE SHALL SURVIVE TERMINATION OF THIS AGREEMENT.
a. Binding Arbitration. This provision is intended
to be interpreted broadly to encompass all disputes or claims
arising out of our relationship. Any dispute or claim, including
those against any of our subsidiary, parent or affiliate companies,
arising out of or relating to this Agreement, our Privacy Policy
or the Service or any equipment used in connection with the Service
(whether based in contract, tort, statute, fraud, misrepresentation
or any other legal theory) will be resolved by binding arbitration
except that (1) you may take claims to small claims court if
they qualify for hearing by such a court, or (2) you or we may
choose to pursue claims in court if the claims relate solely
to the collection of any debts you owe to us.
b. Arbitration
Procedures. You must first present
any claim or dispute to us by contacting Customer Service to
allow us an opportunity to resolve the dispute. You may request
arbitration if your claim or dispute has not been resolved within
90 days. The arbitration of any dispute or claim shall be conducted
in accordance with the American Arbitration Association ("AAA")
under the Wireless Industry Arbitration Rules ("WIA Rules"),
as modified by this Agreement. The WIA Rules and information
about arbitration and fees are available upon request from the
AAA online at www.adr.org. You and we agree that this Agreement
evidences a transaction in interstate commerce and this arbitration
provision will be interpreted and enforced in accordance with
the Federal Arbitration Act and federal arbitration law. Unless
you and we agree otherwise, any arbitration will take place in
the county seat for the county in which your billing address
is located. At either party's election, the arbitration shall
be held telephonically. An arbitrator may award any relief or
damages (including injunctive or declaratory relief) that a court
could award, except an arbitrator may not award relief in excess
of or contrary to what this Agreement provides and may not order
relief on a consolidated, class wide or representative basis.
In any arbitration applying the WIA Rules applicable to large/complex
cases, the Arbitrators must also apply the Federal Rules of Evidence,
and the losing party may have the award reviewed in accordance
with the review procedures set forth in the WIA Rules. Judgment
on any arbitration award may be entered in any court having proper
jurisdiction. If any portion of this arbitration clause is determined
by a court to be inapplicable or invalid, then the remainder
shall still be given full force and effect.
c. Costs
of Arbitration. For claims of less
than $1,000, you will be obligated to pay $25 and we will pay
all other administrative costs and fees. For claims over $1,000
but under $75,000, you will be obligated to pay your share of
the arbitration fees, but no more than the equivalent court filing
fee for a court action filed in the jurisdiction where your billing
address is located. For arbitrations in excess of $75,000, all
administrative fees and expenses of arbitration will be divided
equally between you and us. In all arbitrations, each party will
bear the expense of its own counsel, experts, witnesses and preparation
and presentation of evidence at the arbitration.
d. Waiver of Class
Actions. By this Agreement,
both you and we are waiving certain rights to litigate disputes
in court. You and we both agree that any arbitration will be
conducted on an individual basis and not on a consolidated, class
wide or representative basis. If for any reason this arbitration
clause is deemed inapplicable or invalid, or to the extent this
arbitration clause allows for litigation of disputes in court,
you and we both waive, to the fullest extent allowed by law,
any right to pursue any claims on a class or consolidated basis
or in a representative capacity.
e. Limitations
Period. Any arbitration or legal
action with respect to any and all claims or causes of action
related to or arising out of this Agreement must be brought within
two years after the cause of action arises, or within the applicable
statutory period of time, whichever is shorter. This limitations
period does not apply to any given cause of action when the statutory
limitations period for that cause of action cannot be waived,
restricted or otherwise limited by you.
VI. MISCELLANEOUS
a. Privacy. We are not liable for any lack of
privacy which may be experienced with regard to the Service. You
authorize our monitoring and recording of calls to us concerning
your account or the Service and consent to our use of automatic
dialing equipment to contact you. We have the right to intercept
and disclose any transmission over our facilities in order to protect
our rights or property.
b. Assignment. We may assign all or part of
this Agreement without such assignment being considered a change
to the Agreement, and without notice to you. We are then released
from all liability. You may not assign this Agreement without
our prior written consent.
c. Notices. We may send you notices by mail
or electronic means, in our sole discretion. Notices to you shall
be effective 1) 3 days following the date deposited in the U.S.
Mail or delivered to a nationally recognized courier or delivery
service, postage prepaid and addressed to your address as kept
in our files and/or 2) immediately upon our transmission using
an electronic means such as e-mail or text messaging service.
You are responsible for notifying us of any changes in your mailing
or e-mail address. Written notice to us shall be effective when
directed to our Customer Service Department (at the mailing address
listed on our website) and received by us. Your notice must contain
specific information adequate to identify you and your Service.
Oral and electronic notices shall be deemed effective on the
date reflected in our records.
d. Entire
Agreement. These Terms and Conditions,
together with the Sales Information, represent the entire agreement
between you and us, which may only be amended as described in
this Agreement. This Agreement supersedes any inconsistent or
additional representations made to you by any of our representatives,
agents or dealers. If any part of this Agreement is found invalid,
the balance of the Agreement remains enforceable. If, at any
time, we do not enforce any right or remedy available under this
Agreement, that failure is not a waiver of our right to enforce
the right or remedy at a later time. Copied, microfiched, scanned
or other duplicate or electronic images of this Agreement are
admissible for all purposes.
e. Governing
Laws. This Agreement is subject
to applicable federal laws, federal or state tariffs, if any,
and the laws of the state associated with the Number. Where our
Service terms and conditions are regulated by a state agency
or the FCC, the regulations are available for your inspection;
if there is any inconsistency between this Agreement and those
regulations, this Agreement shall be deemed amended as necessary
to conform to such regulations.
f. Capacity. You
represent that you are legally competent to enter
into this Agreement, and that you are not aware
of any disability that would prevent you from entering
into this Agreement.
g. You shall acquire no proprietary interest
in the Number assigned by Locus® PlatinumSM for its use, except
for any rights federal law grants.
h. The supplier of Services to Locus® PlatinumSM shall have no liability whatsoever for the losses, claims or
damages for any cause whatsoever, including but not limited to
any failure or disruption of Services provided hereunder, regardless
of the form of action, whether in contract or in tort or otherwise,
You shall not be deemed a third-party beneficiary of any contract
between Locus® PlatinumSM and the underlying carrier. |