ActFast(SM) FAQ

DISTRIBUTORS

ActFast SM FAQ

What is ActFast ^SM?
How do I login to ActFast ^SM?
I received an error message that says ______. What do I do?
What is the URL for ActFast ^SM?
Who can I contact with problems?
How do I enter a Starter Kit in ActFast ^SM?
What is an OTA Activation?
What is an MSID and how do I locate it in ActFast ^SM?

Q. What is ActFast ^SM?

A. Locus created ActFast ^SM to interface and exchange information with both
the underlying carrier's mobile switch activation and billing platforms.

Q. How do I login to ActFast ^SM?

A. Your Locus Sales Representative or Distributor can provide you with you
username and password.

Q. I received an error message that says ______. What do I do?

A. Please see below for a list or errors and follow up procedures

CDMA Verizon Errors

Error Msg:

This ESN is already in use with MDN: XXXXXXXXXX.

This message applies when an ESN is currently active with Locus. The current mobile number is usually listed.

Error Msg:

Could not retrieve zip.

This is an internal Verizon error. Please contact Locus Customer Care to resolve this issue.

Error Msg:

Could not retrieve MIN

This is an internal error with Verizon. Please contact Locus Customer Care for assistance.

Error Msg:

Error - Unable to reserve a line: NOK XXXXXXXXXX IS NOT
AVAILABLE FOR RESERVATION

This message applies when a mobile number is invalid.
Please contact Locus Customer Care to resolve this issue.

Error Msg:

Any other error.

Please contact Locus Customer Care to resolve this issue.

Error Msg:

Could not create account: Can not access the carrier code XXXX

This message applies to the adding airtime step in ActFast ^SM.
Please contact Customer Care to resolve this issue.

Error Msg:

Could not create account: The prepaid card has a status other than
activated and cannot be used Value = 6

This message applies to the adding airtime step in ActFast ^SM.
Please contact Customer Care to resolve this issue.

Error Msg:

Replenishment failed: The prepaid card has a status other than
activated and cannot be used Value = 5

This message applies to the adding airtime step in ActFast ^SM.
Please contact Customer Care to resolve this issue.

Error Msg:

Recharge error: Searching for MIN failed: MIN Number not found in
MIN Range table. Please select Carrier.

This message applies to the adding airtime step in ActFast ^SM.
Please contact Customer Care to resolve this issue.

Q. What is the URL for ActFast ^SM?

A. https://www.locus.net/html/dis_wireless_login.html

Q. Who can I contact with problems?

A. Problems should be emailed directly to actfast@locus.net.

Q.How do I enter a Starter Kit in ActFast ^SM?

A. A Starter Kit can be entered without the letter.
For Example: N3245679123 would be entered as 3245679123.

Q. What is an OTA Activation?

A. OTA is an acronym for Over The Air Activation. All ActFast ^SM activations
are processed as OTA.

Q. What is an MSID and how do I locate it in ActFast ^SM?

A. An MSID is a network routing number. This is the number that should be
programmed into a handset if a handset does not accept over the air
programming. It can be located under the MSID column in ActFast ^SM.