Locus Telecommunications, Inc. Payphone Service Providers (PSPs) Dispute Resolution Process

I. Introduction
Locus Telecommunications, Inc. will pay compensation directly to the PSP, or the representing agent of the PSP, for completed calls on a quarterly basis. For questions or concerns related to payphone compensation, please address to:

Locus Telecommunications, Inc.
Attn: Hye-Jin Lee
111 Sylvan Avenue
Englewood Cliffs, NJ 07632
Email address: hyejinl@locus.net
Telephone: (201) 585-3638

II. How to File Disputes
If you disagree with any of the payphone compensation quarterly calculations provided by Locus, you must include the following information in your dispute:
          
          a. PSP payphone number (ANI) being disputed
          b. Date, time, toll free 800# and destination number called
          c. Claim quarter of dispute
          d. Any additional information that may help to resolve the dispute

Please provide your dispute information in Excel format/file. Along with the dispute information, please provide a contact name, number, and email address to where the response for the dispute should be addressed.

III. Dispute Response Time
Locus will use all reasonable efforts to respond to your disputes as quickly as possible. However, please note that response time will vary based on the quantity of payphone number(s) being disputed.

PSP – Quarterly Data Claims Due Date

PSP Claims are due, and must be provided to Locus, by the last business day of the first month following the end of each calendar quarter:
The due dates for submitting claims are as follows:

         • First quarter claims are due by
             April 30 – Payment Delivered in July
          • Second quarter claims are due by
             July 31 – Payment Delivered in October
          • Third quarter claims are due by
             October 31 – Payment Delivered in January following year
          • Fourth quarter claims are due by
             January 31 – Payment Delivered in April

Please Note:
Any quarterly PSP claims not received by Locus by the dates indicated above are deemed late. Any late claims will result in a delay of compensation and processed with the following quarterly payment.